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Central Design General Manager
Primary Responsibilities
Operations and Financials
- Manages and analyzes total financial results to ensure maximum profits while driving floral sales and at the same time balancing customer and Associate satisfaction.
- Effectively manages transportation, procurement, telephone sales, floral design and arrangement, building maintenance, logistics. inventory, quality control, shrink, sales and labor, forecasting, scheduling, safety, warehouse and store floral operations.
- Manages the flow of products from the time ordered until the product is received by the customer, balancing efficiency and creating a good customer experience.
- Work closely with the Floral Director to identify new product offerings and the Advertising department to effectively advertise and market our product.
- Makes sure that all products are of the highest quality.
- Assists the Managers in operating and directing the activities of the department to achieve maximum productivity and efficiency with minimum loss or waste.
Management of Associates and Associate Relations
- Leads, directs and supervises the Managers and their Associates to form a cohesive team to produce quality products of high quality consistently and efficiently.
- Drives and monitors work performance through providing clear direction, providing meaningful feedback, holding people accountable and focusing on continual growth and development.
- Partners with the Human Resources department in the interviewing, hiring, training, appraising, and development of the workforce.
- Proactively includes staff in planning, decision making, and facilitating process improvements
- Supports and enforces company policies and procedures
- Resolves Associate and union issues; follows and enforces union contract guidelines and rules.
- Maintains a safe and secure work environment and continually builds safety awareness. Ensures compliance with all safety programs and policies.
- Implements and communicates company directives, changes and expectations in a positive way
Customer Service and Relations - Ensures customer satisfaction in all areas of the operation; look at strategies to create customer loyalty in Dierbergs Florist.
- Continually develops relationships with internal and external business partners to drive sales (funeral home relationships, vendors, Dierbergs Property Management, Accounting, Risk Management, IT and Human Resources).
Qualifications and Skills Experience - College degree preferred
- Five plus years of business experience with increasing responsibility
- Ideal candidate will possess plant/store management experience in a retail and/or wholesale environment
- Floral experience is preferred but not required
Leadership - Instills passion and confidence
- Communicates vision in a way that inspires
- Has a big picture perspective
- Operates with integrity and credibility and demonstrates a willingness to take reasonable risks
- Responsible for developing long-terms goals and objectives to support the vision of Dierbergs
- Has a specific point of view and willing to share ideas and opinions.
Interpersonal - Genuinely listens to other points of view
- Open minded
- Addresses and resolves conflict
- Assertive and works collaboratively
- Develops strategic relationships in the industry and community
Problem Solving - Capable of solving complex situations using creativity and innovation
- Proactively anticipates problems
- Seeks to understand underlying issues and root causes of problems
- Gathers needed information and involves the right people
- Anticipates and solve issues before they cause problems
Management - Sets expectations, provides direction and structure, provides necessary information, sets priorities, effectively delegates, monitors performance, delivers honest feedback and develops direct reports for advancement
- Holds self and others accountable
Motivation - Demonstrates a great deal of passion for success in their work
- Highly motivated, energetic and proactive
- Takes personal responsibility to achieve overall company objectives
- Takes the initiative to try new ideas and ask questions: “Why do we do this?" and "How do we make this better?”
Customer Focus - Able to establish long term mutually respectful relationships with customers
- Demonstrates effective listening and communications skills
- Balances customers’ needs with business needs and profitability goals
- Able to establish trust and confidence with customers
Negotiating - Able to qualify, negotiate and close profitable deals
- Anticipates other’s strategies
- Displays influencing and persuasive ability
Achieving Results - Strives for continuous improvement of self, others and business results
- Maximizes available resources
- Works with a sense of urgency
- Takes full responsibility for outcomes in all areas of the storecard - customer satisfaction, associate satisfaction, financials, and standards
- Motivated by helping the organization meets financial goals
- Analyzes market trends
- Decisive and consistent
- Takes full responsibility for outcomes
Technical - Proficient in the use of computer programs.
Hours
Full-time
Location
At Dierbergs Central Design location on Baur in Creve Coeur
Apply
Submit your resume through our online job center
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